Privacy Policy

1. Who We Are

NEWLIFE IVF, (Newlife S.A.) is one of the leading IVF clinics in Greece. You can check our philosophy.

This privacy policy applies to all visitors and customers using or accessing our website and the services that we provide, including newlife-ivf.co.uk, newlife-ivf.gr, newlife-ivf.it. It also applies to human resources data of our employees and contractors.

NEWLIFE IVF, (Newlife S.A.) is a registered corporation in Thessaloniki, Greece.

Our mailing address is:
Newlife S.A.
Ethnikis Antistaseos 171, Foinikas
Thessaloniki, TX 55134
Greece, TEL 00302310457770

For any privacy-related questions, you can reach us at [email protected].

2. Who We Share Your Data With

We use third-party services (data processors) across our sites. The extent to which your data is shared with these providers depends on your use of our services, and we list the specific third-parties in use (with links to their privacy policies) in the sections below.

Each third-party provider has been vetted by our security team to ensure that privacy policies and practices meet or exceed the same levels of compliance and standards that we follow. Where appropriate and available, we hold additional signed Data Privacy Agreements with these companies as an additional layer of accountability in order to help ensure your data is safe and secure.

We disclose potentially personally-identifying and personally-identifying information only to our employees, contractors and affiliated organizations that (i) need to know that information in order to process it on our behalf or to provide services, and (ii) that have agreed, in writing, not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using our websites and services, you consent to the transfer of such information to them. We will not rent or sell potentially personally-identifying and personally-identifying information to anyone.

We may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

If we ever were to engage in any onward transfers of your data with third parties for a purpose other than which it was originally collected or subsequently authorized, we would provide you with an opt-out choice to limit the use and disclosure of your personal data.

3. Cookies

4. What Personal Data We Collect And Why We Collect It

All our subcontractors are vetted under the GDPR law.

1. Email/Chat/Contact Forms
   • We use Google/G Suite to process all internal email and communication with our customers. Google’s privacy policy is available here.
   • Customers that email us, or use any of the contact forms on our websites, will have their email address, IP address, and any data provided in the contact form or body of the email stored in G Suite archives and in our medical software solution, Meditex CRITEX. MedITEX is part of the IT consulting and software development organization CRITEX GmbH. The Meditex privacy policy is found here.
   • All communications with our customers are also registered and monitored through our private account in Streak, which is our CRM of choice. The data we store in Streak are the following.
     • Full name
     • Phone
     • Address
     • Email
     • Basic patient data
     • Treatment
     Streak's privacy policy is available here.
   • We keep all email and contact form communication indefinitely to help us provide support and improve our services. Individuals can request copies of any previous saved correspondence with us at any time.
2. Analytics
   • We use Google Analytics for tracking visitors anonymously and aggregating information about the traffic to our websites. The Google Analytics privacy policy can be found here. You can learn more about how to opt-out of tracking in Google Analytics here.
3. Marketing Campaigns
   • We may utilize social media and web advertising campaigns. These service providers use cookies on our sites and/or pixel tracking to serve ads across the different platforms.
     • Google AdWords (privacy policy | opt out)
     • Facebook (privacy policy | opt out)
4. Hosting & Backups
   • All web servers and hosting are managed by our team on the A2 Hosting Web Services platform. This includes website hosting, web database, file storage, APIs, and log files. A2 Hosting privacy policy can be found here.
   • CloudFlare is a traffic optimization and distribution service provided by CloudFlare Inc.
     The way CloudFlare is integrated means that it filters all the traffic through this Website, i.e., communication between this Website and the User's browser, while also allowing analytical data from this Website to be collected. CloudFlare privacy policy can be found here.
   • All backups are managed by our team and are stored on the Amazon Web Services platform located in different regions around the world. Amazon’s privacy policy can be found here.

5. What Rights You Have Over Your Data

You can request “to be forgotten” and we will erase any personally identifiable data we have about you. Of course, this excludes data we need for administrative or security purposes or if we are required by law to retain some of the data.

An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data, should direct his/her query to [email protected]. We will respond within a reasonable timeframe, not to exceed one month.

6. How We Protect Your Data

The security and reliability of our service is our number one priority. We invest heavily in the training of our staff and our infrastructure to ensure that best practices are followed in everything that we do.

See our quality page for details on the high quality standards in all our clinic's procedures and processes.

• Prevention is best when it comes to security, and as a first step, we have an extensive internal review and Quality Assurance process in place specifically to prevent potential security vulnerabilities in our services.
• Every NEWLIFE IVF employee and contractor goes through background checks and an onboarding process that includes a trial period where access to customer data is provided only when working directly under the supervision of another staff member.
• All staff only have access to systems that are directly required to complete the functions of their job. We use dual factor authentication for all critical systems and communications services, and automatically log all staff activity using an internal logging tool, Meditex log feature, Google ‘G’ Suite features, and Amazon Cloud Trail.
• All staff (including any contractors) undergo initial training to ensure proper understanding of all security-related processes. Staff regularly attend industry conferences and otherwise stay informed of best practices and relevant trends. Staff review and agree, in writing, to all policies and procedures annually.
• We only use third-party services, such as Amazon Web Services, that are fully vetted and adhere to the highest levels of privacy and security practices.

7. What Data Breach Procedures We Have In Place

Should any event occur where customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 48 hours of our team becoming aware of the event. We will also report such incident to any required data protection authority.

8. Minors

The site is not intended for individuals under the age of 18.

9. Privacy Policy Changes

Although most changes are likely to be minor, NEWLIFE IVF may change its Privacy Policy from time to time, and in NEWLIFE IVF’s sole discretion.